Customer Service

Our Customer Service Representatives are available to assist you with all your service needs.  To initiate new service, make service changes or troubleshoot service issues, please call Customer Service at 1-800-478-2020 Monday through Friday, 8:00 a.m to 5:00 p.m.

When you contact us concerning your account, for your protection and security, our Customer Service Representative will ask for your CPNI PIN or password.  CPNI stands for Customer Proprietary Network Information.  It is a term established by the Federal Communications Commission (FCC), which governs telecommunication companies use and disclosure of information about a customer’s voice services.

United Utilities, Inc. | United-KUC, Inc. | Yukon Telephone Company

PO Box 92730., Anchorage, AK 99509-2730

Statewide Toll-Free: 1-800-478-2020

Tel: (907) 561-1674

Fax: (907) 273-5322


Mail payments to:  United Utilities, Inc. PO Box 92730 Anchorage, AK 99509

                               or go to our Home page to pay your bill online

 Customer Complaint Procedure

A complaint or dispute regarding service or billing which cannot be satisfactorily resolved within a reasonable amount of time should be submitted by the complainant in written form to the address or email indicated above.  If the complainant is still not satisfied with the disposition of his complaint, he may then (per 3 A.A.C. 48.120. Alaska Administrative Code) file the complaint with the Regulatory Commission of Alaska.  You may contact RCA Consumer Protection and Information by phone at (800)390-2782 or (907)276-6222 in Anchorage, or by email at rca.mail@alaska. gov.


Other Contacts:

Privacy Policy, Terms and Conditions, Careers:  visit

Human Resources E-mail:

Accounts Payables-(for vendor invoicing) E-mail: