Why and how does UUI monitor its network?
We continuously monitor and manage our network, and proactively measure speeds to deliver the best possible internet service experience. This monitoring information is used to maximize the performance of our network by identifying potentially under-performing areas to proactively improve customers’ experience.
How did UUI determine the Typical Speeds listed on its Broadband Labels?
Typical Speeds are measured by collecting data from the speed test function during Peak Hours (5 p.m. to 11 p.m.) by measuring the speed between the testing equipment and GCI’s speed test servers. Tests are run randomly and during peak network usage hours to produce the most conservative results.
Does UUI run speed tests from my connection and why?
UUI, like all broadband providers, is required by the FCC to measure and report the typical performance of the broadband rate plans we provide to customers. Our Broadband Labels testing system randomly selects customers’ connections from the various rate plans in communities across Alaska to periodically run tests to help validate that the results we are publishing on our Labels are representative of the typical customer experience.
What is the difference between the advertised plan “up-to speed” and the “speeds provided with plan” noted in the Broadband Label?
The advertised “up-to speed” is the maximum speed you should expect to receive on your respective plan, regardless of time of day, for the service to which you have subscribed, assuming your home networking equipment and devices are capable of delivering the speed provided by our broadband network. The Broadband Label “speeds provided with plan” section describes the Typical speed most customers will experience during Peak Hours, absent outlying factors.
What’s the best way to check UUI Internet speeds?
You can test the speed of your connection by using a computer with an Ethernet port capable of supporting your plan’s included speed, directly connected via a CAT 6 or better Ethernet cable to the highest-rated port on the UUI-provided modem and running tests against GCI speed test servers at gci.com/speedtest. Speed tests performed on older computers, smartphones, tablets, etc. and/or using different websites at different times will likely produce lower results due to outlying factors beyond UUI’s control.
If you suspect there is a performance issue with your service, please call UUI Customer Service at (800) 478-2020.
What outlying factors may affect my speed test result?
Outlying factors can result in speeds that are higher or lower than the Typical speeds noted on Broadband Labels. These factors may include but are not limited to: the capability of the device used to access the internet; limitations of customer-owned WiFi routers and other equipment; the broadband modem you currently have is not able to achieve the speeds of the rate plan you are currently subscribed to; the capabilities of other speed test websites or other internet services accessed by you; other users on your network using the connection at the same time; temporary atypical high network usage; and whether tests are conducted during Peak or off-peak hours.
What type of equipment do I need?
Your modem, Ethernet cords, and even the connection port you use will impact your internet speeds.
How would I know if my modem supports the speeds of my current rate plan?
UUI proactively notifies customers who need newer equipment and offers upgrades free of charge.
If you believe you may need new equipment, please contact UUI Customer Service at (800) 478-2020.