What is Typical?
As used in the Broadband Labels, Typical is the broadband performance most customers will experience during Peak Hours, absent outlying factors. Broadband performance measured outside of Peak Hours may exceed performance measured during Peak Hours.
What are Peak Hours?
The weekday hours of 5 p.m. – 11 p.m. local time are considered peak busy hours.
What is Download Speed?
In the context of Broadband Labels, Download Speed is the rate at which data is transferred from our broadband network to your UUI-provided broadband modem. This rate is often expressed in terms of megabits (Mbps) or gigabits (Gbps) per second. Higher rates represent faster speeds.
What is Upload Speed?
In the context of Broadband Labels, Upload Speed is the rate at which data is transferred from your UUI-provided broadband modem to our broadband network. This rate is often expressed in terms of megabits (Mbps) or gigabits (Gbps) per second. Higher rates represent faster speeds.
What is Latency?
In the context of Broadband Labels, Latency measures the amount of time it takes data to travel from your UUI modem to our speed test servers in milliseconds (where 1000 ms = 1 second). Even with good connection speeds, very high latency results can have an impact on the performance of certain applications, such as real-time gaming or video calls.